Refund & Cancellation Policy

1. Refund Policy

OneNetwork Solutions Limited is committed to delivering high-quality digital services. If you are not satisfied with a delivered service, please contact us within 7 days of delivery to initiate a review.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.

The merchant must detail the return, refund, and cancellation policy clearly to inform cardholders of their rights and responsibilities. By proceeding with a payment, the cardholder acknowledges and agrees to this policy.

2. Conditions for Refund

A refund may be granted under the following conditions:

• The wrong service or deliverable was provided by the merchant (i.e. the scope agreed upon was not what was delivered).
• The deliverable is defective or does not function as specified in the agreed project scope.
• The deliverable was damaged or corrupted in the delivery or transfer process.
• The service or deliverable has been tampered with after receipt without authorisation.
• The agreed service was not delivered within the confirmed timeframe without prior notice or agreement from the client.

3. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Services that have been fully delivered and accepted by the client.
• Change of mind after delivery and acceptance of a completed milestone.
• Delays caused by the client (late content, approvals, or access credentials).
• Scope changes requested by the client after delivery has begun.
• Third-party service costs already incurred on the client's behalf (e.g. hosting, licences, API fees).

4. Cancellation Policy

Either party may cancel an active engagement with reasonable written notice. The following conditions apply:

• The client agrees to pay for all work completed up to the date of cancellation.
• Advance payments covering completed work are non-refundable unless otherwise agreed.
• Where work is partially complete, a partial refund of unused advance payments may be agreed upon at the sole discretion of OneNetwork Solutions Limited.
• Cancellation requests must be submitted in writing to info@onenetwork.solutions.

5. Replacement Policy

Where a refund is not applicable but a remedy is warranted, replacement or rework of a deliverable may be offered under the following conditions:

• The wrong deliverable was provided by the merchant.
• The deliverable is defective or does not meet the agreed specification.
• The deliverable was damaged or corrupted during the delivery process.
• The item was not delivered within the agreed timeframe.

6. How to Submit a Refund or Cancellation Request

To request a refund, cancellation, or replacement, please contact us at:

• Email: info@onenetwork.solutions
• Subject line: Refund Request — [Your Name / Invoice Number]
• Include: Invoice number, payment date, description of the issue, and any supporting evidence.

We aim to acknowledge all refund requests within 2 business days and resolve them within 7 business days. The actual refund to your card will then process within 10–45 days depending on your bank.

7. Governing Law

This Refund and Cancellation Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy are subject to the exclusive jurisdiction of the courts of the UAE.