Delivery & Service Fulfillment Policy

1. Nature of Our Services

OneNetwork Solutions Limited is a digital software services company. We do not sell or ship physical products. All services — including software development, web applications, mobile apps, server management, UI/UX design, and AI integration — are delivered digitally and electronically.

2. Payment Confirmation

Upon successful payment, you will receive a payment confirmation by email to the address provided during checkout or engagement. The payment confirmation will be sent within 24 hours of the transaction being processed. If you do not receive a confirmation email, please check your spam folder or contact us at info@onenetwork.solutions.

Multiple transactions may result in multiple postings to the cardholder's monthly statement.

3. Service Delivery Process

Once payment is confirmed, the service delivery process is as follows:

• Discovery & onboarding — Within 2 business days of payment confirmation, our team will contact you to begin the project brief, access setup, and delivery schedule.
• Active delivery — Services are delivered according to the agreed project scope and timeline, communicated to the client in a written proposal or contract.
• Milestones and reviews — Deliverables are shared at agreed milestones via email, project link, or staging environment as appropriate.
• Final delivery and handover — Upon project completion, all deliverables, credentials, and documentation are handed over to the client electronically.

4. Delivery Timeframes

Service delivery timelines are confirmed in writing before work begins. Typical timeframes:

• Website development: 2–8 weeks depending on scope
• Mobile app development: 8–20 weeks depending on complexity
• Backend/API development: 3–12 weeks depending on scope
• Server setup and migration: 1–5 business days
• UI/UX design: 2–6 weeks depending on scope
• AI integration: 3–10 weeks depending on complexity

All timelines are estimates and may vary based on client feedback cycles, scope changes, and third-party dependencies. Revised timelines will always be communicated in writing.

5. Delivery Fees

All digital services are delivered electronically at no additional delivery charge. Project fees cover the full delivery of agreed deliverables as specified in the project proposal or contract.

6. International Service Delivery

OneNetwork Solutions Limited provides services to clients globally, subject to the OFAC compliance restrictions below. There are no geographical restrictions on receiving our digital services for clients in permitted jurisdictions.

7. OFAC Compliance

onenetwork.solutions will NOT deal or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of the United Arab Emirates.

8. Payment Processing

Payments are processed securely through Amazon Payment Services. We accept Visa and Mastercard credit/debit cards in USD, AED, and HKD. All transactions are processed over a secured, encrypted connection.